Repair Shop
Coordination
Provides you with an opportunity to expedite claim resolution and enrich customer experience.
We Handle the Details, So You Don’t Have To
Designed to expedite claims where your insured or claimant selects a repair shop outside of your DRP network, we take the scheduling and shop coordination off your plate. You can concentrate on delivering exceptional claims service and managing resources more efficiently — without compromising customer care.
Our call center services will coordinate your insured’s Repair Shop Appointment.
As soon as we receive the assignment we will contact the vehicle owner and confirm their choice of repair shop and the appointment date (if set).
Improve customer service
Reduce LAE (Loss Adjustment Expense)
Shorten cycle time – quicker settlement
Use fewer independent appraisers
Increase productivity of staff
If either piece of information is unavailable we will follow up with the vehicle owner and/or repair shop until it becomes available.
Once confirmed we contact the repairer to discuss estimate and photo upload requirements.
- Upload options to Comsearch available
- Follow up calls are made if required.
- Entire process documented in a simple time line process.
- Your claim system or ours.
Ready to Get Started?
Whether you’re looking to streamline reviews, reduce cycle time, or improve recovery rates—our team is here to help. Connect with us to see how Comsearch can support your claims process with clarity, speed, and trusted expertise.